Ever since the cloud story emerged in the beginning of this millenium, there were concerns about security when working in the cloud. At Orca Solutions, we believe that a cloud solution is a guarantee for a well managed, tight security for any organization working with a major cloud solution.  An interesting article gives a good explanation why this is the case and brings forward the concept of "multi-tenancy". This is the fact that 1 single instance of the software serves multiple client organizations.

Yet again, an interesting survey carried out by Gartner (Global N°1 IT research company) attracted our attention. Local Governments these days are investing more and more in new CRM technologies. Likewise a private company, a local government is also serving "customers" being the citizens of their community. These local governments want to offer high value services to their customers & end-users of the system. Gartner states the following areas are of importance for a good CRM system in the context of local governments:

An interesting insight about recent Oracle acquistions is available in the context of Oracle CRM business line. Basicly, Denis Pombriant (Senior CRM blogger) talks about 3 companies that will be integrated in the different Oracle CRM software suites in the near future. We have listed them up here below:

Oracle OpenWorld (OOW) is annualy organized during september by the Oracle Corporation. In 2011 45.000 users and specialists gathered in San Fransisco to watch demonstrations of new products, sessions, demo's, keynotes, hands-on labs etc. Being an Oracle Gold Parter, Orca Solutions was present at this fenomenal conference!

We were there when the latest Roadmaps, Vision & Strategy sessions were given about the different Oracle success products. OOW offered lots of new tips & tricks, best practices, project presentations and panel discussions.

We are very proud to announce that Orca Solutions has received the Oracle CRM On Demand Specialised Partner certification as one of the first on the Belgian market. Orca Solutions had to meet a number of very specific requirements to get this certification. For example, the Oracle corporation did a number of quality checks with existing Orca Solutions customers to be sure that they were very satisfied with the quality of our work and with the quality of our consultants.

One of the major evolutions in the IT-world of the last couple of years is the Cloud Computing story. In a nutshell, cloud computing technology stands for the delivery of software & infrastructure services rather than software & infrastructure products. A core property is that the user(s) pay(s) a subscription fee per user/day/week/year, rather than paying a large amount upfront for a big IT investment.

Demonstrating Oracle’s commitment to ongoing innovation, Oracle CRM On Demand Release 19 introduces industry-leading capabilities designed to drive revenue, reduce costs, and improve the customer experience.

Oracle CRM On Demand goes far beyond any other software-as-a-service offering. The newest version of Oracle CRM On Demand, Release 18, combines best-in-class salesforce automation (SFA) with best-in-class marketing, driving more high-quality leads to sales at lower cost. Instead of separate lead pipelines, sales and marketing can review a unified revenue pipeline that increases close rates and shortens the sales cycle.

Oracle offers European companies the option to host critical customer data locally when running CRM On Demand. This feature offers Greater Information Compliance for companies located in EMEA. This is in contrast to most other SaaS CRM providers who either host applications outside the EU or depend upon third party companies to host their customers’ data.

Orca Solutions, in collaboration with Oracle Belgium, guides you through Cloud Computing and CRM On Demand as a budget-friendly solution for your CRM challenges.

CRM On Demand

Does your information system offer a clear vision on:

* Who your members/clients/contacts are?
* What your partners or agents do?
* Your markets?
* Your relationship network?
* Who your audiences are?
* Your various marketing initiatives?